Unify WhatsApp, website chat and AI agents to support customers, capture leads and grow, without losing the human touch. AI that resolves. Humans when it matters.
All conversations from every channel in one shared inbox — so your team never misses a message.
Automate answers, qualify leads and hand over to a human when personal attention is needed.
Engage, respond and follow up on the channel customers already use every day.
Capture website visitors with an embeddable chat widget and route them into the same workspace.
Track performance, response times and growth in real time across every channel.
Built for teams that live in customer conversations 
How It WorksFaster replies. 24/7 availability. One customer view.
Meet customers on WhatsApp or your website the moment they reach out.
AI agents answer, qualify and collect details without waiting.
Hand over to your team with the full conversation history intact.
Track outcomes and improve every reply with live analytics.
Testimonials 
“Rafiki Social handles over 80% of our customer queries automatically. Our team went from firefighting to actually growing the business.”
“We connected WhatsApp and our website chat in minutes. The AI agent resolved 60% of queries on day one. Support costs dropped by half.”
“Rafiki’s workflow automation saved us 30+ hours per week. Lead capture and routing now happens automatically.”
“The analytics dashboard gives us visibility we never had before. We now track CSAT, response times and agent performance in real-time.”
“Rafiki’s AI agents handle multi-language support effortlessly. We expanded to 3 new markets without hiring a single new support person.”
Channels
Pricing Plans Seats, channels, and AI tokens — the same plans your workspace uses.
Monthly Yearly 10% off
Need SLA, extra WABAs, or platform controls? Contact sales for Business.
FAQ’s WhatsApp and website chat are available today, with live agent handoff in the same workspace. Instagram and Messenger are on the roadmap.
Ready to turn conversations into growth?